I've just had a brilliant response from Boden, and wanted to shout about it a little.
I ordered some 'stuff' for Christmas two weeks ago. As with much of my Christmas shopping, it hasn't turned up.
Other suppliers have so far today responded with;-
Amazon - "it's been dispatched, it will be with you as soon as possible" - after 13 days, having paid for next day delivery. 
Wiggly Wigglers - "we're closed for the holidays"
having sent half of my order inside a box that was labelled for the whole order.
Feel Unique - "we're closed" - even though they should still have been open according to their website.
Boden - two phone calls, one to say sorry that my delivery hadn't arrived, then very quickly followed by another to ask if it was ok that they immediately send out a replacement package. Followed by a third to apologise that the colour I wanted was now out of stock, and would I mind terribly a different colour, and no rush to send the other package back if/when it turned up.
I know it won't be here in time to make up the presents I wanted, but that really is the sort of service that makes you stay a customer for a very very long time. Thank you. 