I'm asking Mumsnet, the Oracle. We had a ParcelForce delivery today and got stung for £17 VAT (a classic American Red Wagon). The delivery guy says that he bought something similar for his own children last year, also from USA, and didn't pay VAT, as VAT is not chargeable on children's toys. So he encouraged me to apply for a refund. I can't find anything to confirm what he is saying on the Internet. Was the delivery driver wrong? I presume VAT must be chargeable on toys?
Can't get thru on HM Customs telephone lines. Thanks!