Hello, 6 weeks ago a cheque cleared my account for dd's new nursery deposit of 1532. Fine. Now today they claim the funds were returned unpaid- i check my bank account religiously online and have checked again since the claim and that is not the case. They refuse to either take my word or for me to bring my bankstatements in as i have offered to prove that I am in the right. What can i do? I'm really upset and cant afford to pay this type of money twice. Plus I'm also upset that although she will have 3 weeks there in October they are charging a more expensive "day" rate for my 3 weeks rather than my calulation of number of weeks which would be considerably cheaper. they claim this is their norm, yet i cant see this in their t and c. Plus I'm so very upset about all this - we use the nursery because my hours dictate i have no choice not because i have excess funds ... i dont want my daughter to pick up on my upset. what to do?