Payment to childcare provider not showing

[Clen123]

Hello!
i made a payment into my tax free childcare account on Wednesday. The funds arrived within the two hours and I made the payment that same day to my childcare provider.
this is my first time ever using this service I assumed it would be ok as the funds were in my cleared balance.
however - till now, I still can’t see the payment in my transaction list on my tax free account? My provider hasn’t received the funds neither. The money has left my available balance and the balance available now has like (£££) around it but the number in there deffo shouldn’t be an amount that’s left?
what have I done wrong?????

Nothing, theres an issue with the portal at the moment. HMRC are aware and sorting accounts manually. You'll just have to do a bank transfer this month and put in a complaint.

What does it say in transactions? Does it show your payment in, the top up, and then nothing going out?

Ahh you’re kidding?? Just my luck the first month I do it! Can I ask how you know?

Yes only shows my deposit in, the extra given by the gov and that’s it. No other transactions

I'm a childminder. It's on lots of the FB groups I'm in.

Oh thanks so much for replying. That would explain why when I tried to call on Friday it simply said were too busy and hung up!!

I am also having the exact same issue !
Does anyone know if I can withdraw the amount I put into the childcare account?