We had to take our 2-year-old out of Elm Park Nursery following an investigation which found that a staff member in his class was mishandling the children. The investigation was launched because of obvious adult hand marks on one child. Following further review of CCTV, various examples of mishandling children (e.g. dragging children across the floor by arm and hitting child on back of the head) were found. The staff member had been working there for at least 3 years. The staff member was dismissed, however, the nursery did not take appropriate measures to regain our trust. We were also present when a nursery child left the nursery on their own and was found wondering the streets. Regardless of this horrific incident, staffing and security issues remained and we didn't feel that our child's well-being was at the forefront. Issues kept arising and changes were not implemented (example finding 5-10 children alone with one staff member). What is also shocking is that we were raising concerns for six months and no one listened to us. Even calls to the safeguarding lead were not taken seriously. We are still absolutely traumatised by this incident and the poor management of the situation and nursery by Bright Stars Ltd and the council and police.