i have 4 kids booked into
our local nursery for childcare this week. 2 in the nursery and 2 in the holiday club which in total is costing me £160 for the day.
this-morning the nursery has closed as there is a water leak and I was only informed of this as I dropped off at 08.30 this morning, they said it will all be open as normal tomorrow. We came home, which is fine as I understand it can’t be helped and I have arranged to swap my work, so today is a day off and my actual day off this week I will be working and have now booked that day with nursery. But as I left I heard another parent complaining that we weren’t going to be refunded for today.
I ( maybe wrongly) assumed that I wouldn’t be charged for today as it is out of my control that they are closed. I also understand that if I were to cancel I would still be liable for the fees.
is this standard practice in nurseries?
I can’t really afford £160 in childcare fees if I’m not at work.
im now worried I will have to pay for the extra day where I have swapped and I don’t have the extra cash.
non point to this really other than to get some opinions of what is the norm.
tia