Hello
Im new to Mumsnet. My DS is 12 months and attends private day nursery (I am a keyworker).
Last week, we were called to say that a staff member in the babies room has tested positive so DS has to self isolate for 10 days. However, I have been invoiced for the days that the babies room was shut last week. I dont mind paying a reduced rate to cover running costs but seems unfair that we are expected to pay the full rate. Does anyone know where we stand on this matter?
At the end of last year, I caught Covid and so DS was self isolating for the 10 days. Of course, we informed the nursery and he didnt attend. We paid full fees for that time period too but I felt there was no point challenging that as if he was sick for any reason other than covid we would have to pay his fees. It just feels unfair that when the nursery shuts we have to pay. Surely, they are entitled to some financial help if they have to close due to a positive case?
I want to say something to the nursery manager but don't know where I stand in terms of rules etc. Any thoughts? Hoping someone else on here has been through a similar situation and could help. Thanks 