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Nurseries

Find nursery advice from other Mumsnetters on our Nursery forum. For more guidance on early years development, sign up for Mumsnet Ages & Stages emails.

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Original poster

AIBU about the way the nursery is dealing with this

30 replies

Another1989 · 03/03/2018 13:00

DS (2.5yrs) had a fall the other day and unfortunately he needed a cast put on his leg.
I announced the nursery that he will not be in between 4-6weeks and asked whether they can do anything in regards to the fee for March which I already paid .
They said they can’t do anything and that they can take DS and provide special care however I need to sign a disclaimer?! WTH???? So in other words they can take him but they are not responsible for what happens to him while he’s at nursery.
Am I the only one to think that nurseries take advantage of situations like this to rip parents off?
I totally understand that they keep the space for DS and that they have staff there which need to be paid but it’s really no discount they can offer taking into consideration this is such an unfortunate situation and not one we wished or planned for.

(Post edited by MNHQ)

OP posts:

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lucy101101 · 03/03/2018 13:11

Sorry but I think YABU. They can't give the place to another child and have offered to have yours. How can that be seen as 'taking advantage'? It is unfortunate but accidents happen.

selftitledalbum · 03/03/2018 13:13

Yabu what more can they do?

PatchworkElmer · 03/03/2018 13:13

I think they’re being very accommodating to be honest!

WTFIsThisVirus · 03/03/2018 13:14

It's your decision not to keep him in. So you would have to pay, as per the terms of your contract.

NewBallsPlease00 · 03/03/2018 13:15

I think it's great they're happy to have him, the cast will protect his break and they will well care for him, meanwhile you don't need 6 weeks off work!! I thought this was going to be other way around!

Giraffeelephantgrape · 03/03/2018 13:18

Yabu unfortunately. Nursery have overheads and are keeping his place open. They are trying to accommodate your ds. Not a nice situation but if everyone wanted a refund in these circumstances the nursery may end up closing down. I would speak to nursery and find out more about how they can care for your ds while he's in plaster

Avasarala · 03/03/2018 13:19

More and more nurseries are going under due to the government paying below market rate for the "free" hours we all get, so they really can't give up 4-6 weeks of income from a paying parent... they're willing to take him and really, do you think they'd give anything less than their best when taking care of him? They'll make sure he's safe - the disclaimer is just to cover the backs but I would trust my nursery to take care of my child, even with a cast. It's your choice, but they can't lose money for something they have no control over.

Tawdrylocalbrouhaha · 03/03/2018 13:20

YABU - they are offering to look after him, so he really doesn't need to miss any time.

As for the disclaimer, we all end up signing them for everything these days, but it would not protect them in the case of any negligence. Read it, it's probably fine.

Are you basically thinking they should let you off because he broke his leg on their watch?

CurlyWurlyCatcher · 03/03/2018 13:20

I highly doubt the disclaimer says they are not responsible for anything that happens while he is at nursery. Regardless of the wording, they would still provide the same level of care that you were apparently happy with before the injury. They won't just suddenly stop looking after him at all

I think YADBU.

PlugUgly1980 · 03/03/2018 13:22

Nursery sound completely reasonable to me! Full credit to them for offering to take him with a cast on. I imagine the disclaimer is not different to any other healthcare plan they have in place for children with health and medical needs. If you don't want him to go, fine but you can't expect any refund of fees.

ineedamoreadultieradult · 03/03/2018 13:24

So send him in then you don't lose any money

runningoutofjuice · 03/03/2018 13:25

At the very most you could expect a refund of c.£1 a day if they usually provide nappies and food. But that would be at their discretion and not worth the admin really. You say that you didn't wish it or plan it, neither did they.

DancesWithOtters · 03/03/2018 13:27

This reply has been deleted

Message withdrawn at poster's request.

JUstme123456778 · 03/03/2018 13:30

POOR you
I think the other responses are from childminders lol
I totally understand where you are coming from xx

DinoSn0re · 03/03/2018 13:34

YADBU. If you want his place to be kept open, then you pay for it, otherwise they can offer his place to someone else and you risk losing it. They are being far more accommodating than many nurseries I know by offering to take him in plaster too! But of course this offer would require you to sign some sort of disclaimer, they would need to satisfy their insurance requirements.

blueskyinmarch · 03/03/2018 13:35

They are being totally reasonable. They have to keep his space open so you need to pay for this. They have offered to have him in the nursery. I imagine the disclaimer is standard in situations like this. It is your choice - keep him off or send him in but either way you need to pay for his place.

AuntLydia · 03/03/2018 13:37

Do you know what the disclaimer says? It seems pretty reasonable of the nursery to me - dependent on what the disclaimer actually says.

mikado1 · 03/03/2018 13:41

The disclaimer is similar to when an adult with a cast is allowed in free to a night club or a school age child is not allowed on the yard with a cast- they're not insured.

mikado1 · 03/03/2018 13:41

I imagine, I should say!

Sirzy · 03/03/2018 13:44

So nursery are happy to have him in.

You want to keep him off (fair enough)

You want them to keep his place (fair enough)

But you don’t want to have to pay? Nursery still have to cover the costs whether he is in or not

youarenotkiddingme · 03/03/2018 13:58

I think more information is needed.

How did fall happen? Were they negligent or was it a general accident and unavoidable? It's hard for children to break limbs.

What is the disclaimer? What does it absolve them off duty of care wise?

Are you working and therefore losing a wage whilst you remain home to care for him?

Do the nursery have accidental insurance cover they can claim on (my my disclaimer - I have NO idea how this works!)

WTFIsThisVirus · 03/03/2018 14:02

POOR you
I think the other responses are from childminders lol
I totally understand where you are coming from xx

Your thinking is wrong

My son attends nursery full time and the whole point of paying, even if he isn't in,is to keep his spot. I don't work in a childcare setting at all.

Allyg1185 · 03/03/2018 14:09

Agree with the nursery 100%!!!!

thethoughtfox · 03/03/2018 15:06

They still have all their bills to pay whatever your situation is. This is totally normal.

Sprinklesinmyelbow · 03/03/2018 15:07

YABU- they haven’t done anything wrong?

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