My DD (2.4) attends a private day Nursery 3 days a week. The nursery itself is fantastic, the staff are amazing, the ideas they come up with brilliant and my DD loves going.
But if you send an email to the finance manager about anything (your directed to email her with questions about fees, meals, trips and extras such a uniform) you never get a response ever.
I recently sent her an email about the funded hours as my DD is entitled to the Think 2 funding but I also pay for hours on top. It was quite an important email as it was asking about what was included with the free hours and also ordering uniform for my DD. No response. A week later sent the same email again in case it got missed. No response. Ask my DDs keyworker to ask the FM about it in case she missed, KW came back and told me she'd asked but wasn't allowed to know the answers as it was confidential information.
It's now almost a month after I sent the 2nd email and I've still had no response. I can't afford to be given a bill for any days she doesn't get funding for at the end of the academic year or any meals not paid for so need a response. She's been attending as normal even in non term time as I've not been told otherwise (I still need to send her when it's not term time)
What can I do about this? It's seriously putting me off the Nursery and I'm considering giving notice and removing DD which would be a shame as she loves it and the staff themselves are brilliant.