My DC was hospitalised following an incident at nursery which is being investigated by the authorities. We don't yet know whether there will be criminal charges brought or not. We have been advised that we should claim against the nursery's public liability insurance for failure in their duty of care.
Has anyone done this? How did you go about it and how did you select someone to handle the case for you? Were there any repercussions that you didn't foresee as a result?
TIA