We've been asked by TappApps to find out what you think of their new service - called Big Red Button. It has just launched in the UK and Ireland and they would like to find out what you think about it so they can promote it most effectively.
Please note, Mumsnet research panel members may have seen this survey before - if so, there is no need to complete it again, we just need a few more responses which is why it's now on the site, thanks.
Before you complete the survey we'd like you to do two things:
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read the information below about Big Red Button and
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watch the video on their website - which gives an example of how and when it might come in handy
Everyone who takes part and enters their details at the end will be entered into a prize draw to win a £250 Amazon voucher.
Please note that although the survey asks if you own a smartphone, you don't need to have one to take part in the survey - it's open to all Mumsnetters in the UK and Republic of Ireland.
So, please watch the video first by clicking on this link.
And then read this information from TappApps about the Big Red Button service (please note that TappApps wants to find out if you'd consider paying for the service and when you think you might use it, so they've provided the explanation below about how it would work if you did subscribe, but please be assured you won't receive any marketing as a result of this survey):
"Big Red Button is a personal emergency support service that you can access directly from an app on your mobile phone. If you need help, or you feel vulnerable or unsafe, pressing the Big Red Button will connect you with our 24-hour helpline where trained staff will offer reassurance, support and, if necessary, an emergency response. Whether you're worried about returning to an empty car park late at night or feel threatened as you're walking home, the Big Red Button means you always have a direct line to someone who knows who you are and where you are.
How does it work?
When you download the app and register your details, calling the Big Red Button will connect you directly to our support centre. Our trained staff can stay on the phone with you until you feel safe again, or talk to you and guide you through a situation. If you need practical support, we can conference in your nominated contacts e.g. your partner, friends or parent, or contact the emergency services, all while staying on the line to you. Crucially, your location will be transmitted directly to us so we know where you are and can convey this information to others.
When would I use it?
You may never use it - just having it on your phone and knowing help is available can give you the peace of mind you need. You may use it for reassurance in situations where you feel nervous or vulnerable, such as the time between your car breaking down and help arriving, or if you have to walk home alone from work or school. You can also use it in critical situations. We can reach friends, family and the emergency services on your behalf and stay on the line with you until help arrives. Likewise, you could find it useful to have on your child's phone or another family member's so that they have an easy way to access help should they feel they're in trouble.
What are the benefits?
- You only have to make one call. We can conference in any of your nominated contacts as well as the emergency services, all while staying on the line to you. There's no need to make multiple phone calls, you don't have to decide who to call first and you don't have to worry that your call might be missed.
- We know your location. Your location is automatically transmitted to us so you don't have to worry about working out exactly where you are.
- We're always available. We're open 24 hours a day, 365 days a year. What's more, because we bill retrospectively, it doesn't matter if your phone is out of credit.
- Non-judgemental. We'll take all your calls seriously, no matter what the issue. We're especially useful at times when you feel afraid or vulnerable but don't want to call the emergency services or worry your friends and family.
- Peace of mind. Just knowing you have access to support, reassurance and, if necessary, an emergency response can help take the fear out of a situation. If you do need emergency help, we can quickly connect you to the emergency services.
Availability and costs
Big Red Button works on iPhones, Nokia smartphones and Android smartphones. It will be available for download from any of the app stores. It will cost £8.50/¬10 to download, which includes your first year's subscription.
Should you need to press your Big Red Button, calls will cost £1.50/¬1.75 per minute, up to a maximum charge of £25/¬30. This can either be billed to a credit card or by a reverse text to your phone, which will be charged to your monthly bill or deducted from your credit. After the first year, there will be an annual subscription fee of £8.50/¬10."
Sorry there is so much information but as it's a new concept we want to ensure you know as much about it as possible before answering the survey. Here's the link:
Please click here to take part in the survey.
Thanks and good luck with the prize draw!
MNHQ