Diet Chef says:
"Hi all, thank you so much for your feedback – it’s encouraging to see that so many of you are enjoying the food and doing well on the diet, although some of you have flagged up some issues we wanted to address.
ONLINE SUPPORT
There are a number of sources of information and support available to our customers online.
Our website: Firstly, there is lots of helpful information on our website, specifically on the FAQ’s page, where you can also download our Calorie Guide (see under ‘What other foods should I eat whilst I am on the Diet Chef Diet?’), which contains quite a bit of additional information re ‘extra foods’, along with examples and calorie content.
Our blog: There is also our blog, Diet Times, which contains lots of informative articles about the diet, including all you need to know about the food, what to add, how to exchange meals, etc.
Customer emails: As a customer, you will receive regular emails from Diet Chef, to the email address you used when you placed your order, with lots of helpful tips and advice on how to make the most of the meal plan.
Customer services: If you can’t find what you are looking for on our website or blog, we have a friendly Customer Services Team, who are on hand to help with any questions or issues customers may have, online or over the phone. Please do not hesitate to contact the team at any point during the test. They are available 8am-8pm Monday-Thursday, 8am-6pm Friday, and 10am-2pm Saturdays and Sundays. Monday-Friday, you can chat with a team member live online, using the LiveHelp link in the top right-hand corner of our website. If you prefer to speak with someone on the phone, you can call the team Monday-Sunday on: 0333 103 6000.
Customer forums: The Customer services Team can also give you access to our private online customer forums, if you want to check those out.
Social media: Last but not least, we have busy social media networks on our Twitter page and our Facebook page, that you can use to engage with other dieters, share comments or feedback, or ask us questions / report problems. We always try our best to get back to social media enquiries within 24 hours (most often sooner) Mon-Fri, and at the weekends where possible.
MYFITNESSPAL
One of you mentioned that a calorie counter, like the MyFitnessPal app, would be helpful. We have actually partnered with MyFitnessPal, to make keeping tabs on your calorie consumption more convenient. Log into My Account on the Diet Chef website to link your MyFitnesspal account with your Diet Chef account, or to create a MFP account if you don’t have on.
DON’T LIKE SOME OF THE FOOD?
A few of you have mention that you are not keen on some of the meals. If you have items left that you know you don’t like, you can exchange them within 21 days of receiving your hamper. Just contact our Customer services Team and they will explain how this works.
“CHEATING”
Obviously, we would encourage you to stick with the diet, and your recommended daily calorie allowance, as much as possible to get the best results. The occasional treat (in moderation) shouldn’t have a huge effect in the long term, but veering off diet regularly, or for whole days, is likely to have an impact. Following the meal plan also means making sure you eat your full daily calorie allowance. Cutting down more than recommended on your calories can have a detrimental effect on your weight loss, if you trick your body into ‘starvation mode’.
Keep the good work up, guys, and thanks again for your feedback!”