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TalkTalk TV feedback thread NOW CLOSED

4 replies

MichelleMumsnet · 21/10/2013 14:52

This feedback thread is for the 20 testers who received a TalkTalk TV, Kids Boost and a YouView box and are currently trying it out in their homes.

Here's what TalkTalk have to say, "As Britain's fastest growing TV service more families are joining TalkTalk TV than ever before, taking up our offer of a free YouView box for easy access to the shows they love. Our TalkTalk TV package includes a YouView box worth £299, providing seven day catch up TV, pause, rewind and record Freeview channels, plus the option to add premium content one month at a time with TalkTalk's flexible boosts. This includes 69 TV channels not available on BT including a variety of kids content. Our toddler's channel Scamp includes our two most popular shows Peppa Pig and Ben & Holly, and there are thousands more TV shows and box sets in our TalkTalk Player. Our Kids Boost, which is only £5 a month, provides an additional 14 great children's channels including Nickelodeon, Disney Channel, Disney Junior and Cartoon Network. It's great to see how much our customers are enjoying all the benefits of YouView from TalkTalk and this summer we're hoping even more families, including yours, will join them!"

We'd like you to add feedback twice - we'd like your first impressions now and in a couple of weeks (or when you're ready) we would like you to answer the follow-up questions.

So, in terms of your first impressions. please....

~ Give your overall impression when it arrived.

~ Describe the set up: did you set up your YouView box yourself? If not, who did? How easy did you / your DH/DP etc find it to set up your YouView box? How easy are the instructions? Is it quite intuitive or do you have to read through the welcome pack first?

~ Share what you/ your family think the first couple of times you used it - what was the best feature and what, if anything, have you struggled with?

Follow-up questions:
~ What do your children think of the programmes offered on Kids Boost?

~ Which programmes have you most enjoyed watching on TalkTalk TV so far?

~ If you've had a TV package in the past, how do you think it compared to other TV packages?

~ Will you continue to use TalkTalk TV in the future? If so, why? If not, why not?

~ If it came up in conversation would you recommend TalkTalk TV to your friends and family? If so, why? If not, why not?

Thanks,

MNHQ

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MNHQ

MichelleMumsnet · 04/11/2013 12:26

Hi everyone, in response to the various queries about Kids Boost, TalkTalk say the following,
"Hi there,

Thank you all for your feedback. Sorry to hear that some of you are experiencing problems accessing the Kids Boost, we are currently investigating these problems and hope to have them resolved soon. Below is a short guide of how to access the boost:

  1. Press the TalkTalk button on the remote control
  2. Press ok to enter the TalkTalk player
  3. Scroll across to kid
  4. Press ok this will then give all the kids channels within the kids boots

If you are experiencing any further issues please contact [email protected] who will be able to advise.

Thanks,
TalkTalk"

MNHQ

MichelleMumsnet · 05/11/2013 11:30

TwoShakesOfaWhiskersTail, TalkTalk have responded with the following

"Hi there,

To delete recorded programmes:
Select the Y button
Scroll to myview
Select the recording you wish to delete
Press sub del (under button '7')

Thanks,
TalkTalk"

MNHQ

MichelleMumsnet · 13/11/2013 13:16

Hi everyone, thanks for your comments so far. TalkTalk would like to post the following,

"Hi MNs,

Thanks for all your feedback so far. With regards to the volume, your YouView box plays content as supplied by the broadcaster or provider and sometimes volume levels will change between programmes and adverts. Unfortunately there is no single audio level across the YouView platform and every player will have a subtle difference in audio balance.

Thanks,
TalkTalk"

MNHQ

MichelleMumsnet · 14/11/2013 11:03

LastOrderAtTheBra, TalkTalk would like to respond with the following regarding your problems with volume.

If you find that your volume is lower than normal when you are watching programmes on your YouView box, you may need to increase the volume on the YouView Box itself. It's easy to increase, simply follow the below steps.

Set your remote to control the YouView volume by holding OK and Vol- until the TalkTalk button flashes.
You can now use the volume controls on the remote to increase the volume to the required level.
To set your remote to control your TV hold OK and Vol+ until the TalkTalk button flashes

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