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did you get a free dyson? come talk to me

6 replies

swallowedAfly · 26/04/2013 10:27

hi just wondering if anyone else's dyson has already broken down or on it's way out?

first of all it wasn't really picking up anymore then it started switching itself off and now only comes on for a few seconds at a time before cutting out.

went on the website and did the trouble shooter route and clearly it's a known fault as you can select it and they say you need to call for support.

obviously i will call for support (when i can face one of those phonecalls) and the fact i didn't pay for it hopefully won't effect guarantee but i was just wondering if anyone else has had the same and been through customer support?

not feeling very dyson impressed at the minute and mighty relieved i hadn't gotten round to throwing out my old panasonic upright.

AnnMumsnet · 26/04/2013 10:47

hey swallowedAfly - I'll drop Dyson a note for you.

AnnMumsnet · 26/04/2013 12:02

Oh yes I'll drop them a line too.
They don't call me ActionAnnie for nowt you know!
Bear with on Dyson...they are on the case

AnnMumsnet · 26/04/2013 12:08

SAF: I know Sky contact is not around Fridays so bear with me on that one.

AnnMumsnet · 26/04/2013 13:03

Message from Dyson:
Hi there,
I?m sorry to hear you?ve had difficulty with your DC44. Our online Support pages are there to help you use and maintain your machine, and to resolve simple issues. For this particular issue, we find it?s more efficient for one of our experts to take you through some quick troubleshooting checks via our freephone Helpline.
I?m confident we can resolve this for you. Please email me directly at [email protected] , and include your full name, home address and post code, and contact telephone number. We?ll also need the serial number from your machine, which you will find on a white sticker behind where the filter sits.
Once we have these details we?ll be in touch as soon as possible to help."

HTH, Ann

AnnMumsnet · 29/04/2013 18:09

Swallowed...just pm-ing you re Sky

AnnMumsnet · 11/06/2013 14:37

Below is a note the chaps at Dyson have asked us to pass on

"Hi Mumsnet,
We're currently looking into swallowedAfly's situation, and we aim to have this resolved for her as soon as possible. We hope everyone who took part in the Dyson cordless trial is finding their machine handy for those quick, in-between cleans. Our experts are on hand to help if you have any questions ? just drop us an email at [email protected] and we'll be in touch. Best wishes, Jack, Dyson Customer Service"

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