just a quick one for solicitors...are you bound by your Code to send a customer care letter?

[mumonthenet]

or is it just what firms tend to do without actually being bound....?

I've tried to check this out on the law soc site ...it seems to me it's only a recommendation. Would appreciate clarification.

Ta.

bumping this back to the top.

Yes, have to send out a client care/terms of contract type letter out outline charges, etc. Not just a recommendation - you have to do it.

thanks singingb, yep it seems to contain practically all the info a client would need regarding his/her arrangements with the law firm.

thanks hula,

do you get the client to sign a copy?

Not me who is the solicitor. Dh is a partner in a solicitor's firm.

No, client doesn;t have to sign. Just has to be sent.

great help thanks, just trying to define to a foreign solicitor what a cust care letter actually is...

Have a pretty good idea now. Ta.