I usually get it half way through the month but no sign of it, so I rang them on Thursday and they said a payment was due but for some reason it wasn't sent.
It was with 'another department' and they will ring me back within 72 hours
But that goes towards a large payment each month and if I don't get it before the 1st Im going to be in even more shite because i dont want to miss any of these payments
They said they see no reason why it would have stopped, i will have to talk to the person who calls.