Ever since the Nationwide took over Portman at the begining of the year we have had nothing but problems with our old Portman mortgage. Nationwide's computer system for some reason doesn't like anything related to Portman (another system apparently), so our mortgage payments don't get paid. So far this year we've had to pay 4 out of 6 of this years payments by physically taking the money out of our bank and paying it over the counter in the Nationwide!! Direct debit details have been triple checked but Nationwide are not electronically 'talking' to Barclays (our bank). Barclays say everything is set up correctly and that Nationwide are not even approaching them for the money. DH lost his stack with N when we received (yet another) non-payment letter - only to be told the DD had been cancelled. At night. 10.30pm to be exact. Arrrrggggghhhhhhhh. They are driving us round the fecking bend. We never had a problem with the Portman in nearly four years of mortgage payments. Lord knows what's this done to our credit rating!!?? When you complain they say there's nothing else they can do???!!! WTF