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Original poster

Covered when paying with credit card over internet, and goods not received?

19 replies

FrannyandZooey · 20/05/2008 10:11

I thought I was legally covered and could claim the money back from the cc company?
Am being told on phone that no I can't

The company who sold the goods have taken the money and not sent anything, do not answer emails or phone calls

OP posts:
WendyWeber · 20/05/2008 10:15

It has to cost more than £100 I think, Franny.

WendyWeber · 20/05/2008 10:16

BBC Consumer guide

Cappuccino · 20/05/2008 10:17

which company was it?

Original poster
FrannyandZooey · 20/05/2008 10:18

ah fricking BOLLOCKS
I don't wish to say as was a surprise for a MNer
paid for with MNers money
ah shite
thanks chaps

OP posts:
foxythesnowfox · 20/05/2008 10:18

watching with interest.

This has just happened to me, but I used Paypal so at least I can raise a dispute.

Hope you've not lost too much

Original poster
FrannyandZooey · 20/05/2008 10:18

what can I do then? legally? I have their phone no and email address and they never answer either

do I phone the police?

OP posts:
WendyWeber · 20/05/2008 10:19

bastards

Original poster
FrannyandZooey · 20/05/2008 10:19

well it was under £100 foxy but more than I would wish to lose (of other people's money no less)

paypal should be ok, you should get your money back there

OP posts:
WendyWeber · 20/05/2008 10:20

Do you have a mailing address?

I think Trading Standards might be the first place to try?

Original poster
FrannyandZooey · 20/05/2008 10:20

no address I don't think
will trawl site again, but I don't think so

OP posts:
Original poster
FrannyandZooey · 20/05/2008 10:22

ah no I have an address now

OP posts:
Original poster
FrannyandZooey · 20/05/2008 10:23

hmm
they are fairly near Greeny

no setting Greeny on them would just be EVIL

OP posts:
foxythesnowfox · 20/05/2008 10:24

trading standards info

foxythesnowfox · 20/05/2008 10:26

Go on. Name and shame.

TheDuchessOfNorksBride · 20/05/2008 10:27

You can ask them for a copy of the courier details as proof they despatched it. Couldn't they reclaim from the post service they used if it's been 'lost in the post'? Because they can't charge your credit card until goods have been despatched.

Good luck.

Original poster
FrannyandZooey · 20/05/2008 10:30

I'm not going to say which company foxy, it's a surprise for someone and I don't want to give away what it is

I can;t ask them for anything Duchess because they don't reply to their emails or phone calls
I'm not in a dispute with them, they have just taken my money and now are contactable

thanks for trading standards stuff

OP posts:
foxythesnowfox · 20/05/2008 10:32

Bugger. Nasty people.

Original poster
FrannyandZooey · 20/05/2008 10:38

right have phoned trading standards who say write recorded delivery stating they are in breach of contract and ask for a refund

this is taking FAR too much of my time

arseholes

OP posts:
Cappuccino · 20/05/2008 11:23

go franny, go franny, go franny

franny surely you do yoga? surely you do? come to my yoga thread it is new and exciting

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