AVIVA Life insurance ..... refund?!?!

[ACurlyWurlyTail]

I have been paying life insurance for a few years and they have suddenly sent me money. I have searched and havent recevied a letter and the account if not saying anything online.
Online shows its still a live policy
I have googled and it says that a few years ago they refunded an overcharge but cant see anything recent.
I cant phone until much, much later today but wonered if anyone else has had the same thing.

How much have you received?

@Paltrypam 2 payments of approx £50 each

@Paltrypam ....not a huge amount but more than my monthly payments

In that case just buzz them later

For that amount i would do nothing for a few days (as long as your policy is definitely still live) they have probably written to you with an explanation, so id hang on a bit for the post

Good luck contacting someone there who will help- Aviva are absolutely hopeless at sorting out errors. They made an error with my pension and 17 months, 15 calls, endless letters and e mails and complaints to the ombudsman and they still haven't rectified it. Bunch of incompetent clowns..

Did you ever find an answer to this? I’ve had the same today.

@Teachermum4 many days later we discovered they had miscalculated our payments. A letter from them arrived explaining this (days after the payment and also before we managed to speak to a person who could help)