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Please help - worried I have massively messed up!

5 replies

Karmaisacat123 · 05/10/2023 19:24

We had a new bathroom installed last week via a large national company. The work was finished absolutely fine with no problems.

I got a call from the company the day before the work was finished to advise that additional work beyond what was quoted had been required. This totalled approximately £1200. I asked them to explain what this was for. I had been in conversations with the installer during the week and the additional works required tied in with the information the installer had been giving me about what he'd had to carry out. Just to clarify at this point - this was not a scam call! I emailed the company after the phone call to get confirmation and they confirmed it was them requesting the funds, the bank details they gave me to make payment also matched the bank details I had used for them before. I then, like an idiot, made the payment to them despite having no itemised breakdown of the additional costs in writing. I have today received a letter from solicitors advising that the company has gone into administration on the day I made this additional payment. I am worried sick that my payment has gotten lost in no man's land being made on the day they went into administration, or that as there was no breakdown or formal agreement as to additional monies owed, I will be contacted again and asked for more money by the administrators!

I know I have been so stupid, please someone let me know worst case scenario :(

OP posts:
Patchworksack · 05/10/2023 19:26

Surely your bank statements prove you have paid?

YomAsalYomBasal · 05/10/2023 19:26

Well you can prove you paid?

theduchessofspork · 05/10/2023 19:29

You can prove you paid from your bank. It’s fine. I wouldn’t have done without prior agreement, but anyway.

Karmaisacat123 · 05/10/2023 20:12

Yes I know I was silly to pay without prior agreement :( to be honest I was caught off guard by them calling me and I was so fixated on making sure it wasn't a scam I didn't think to query it and ask for more detail, I only asked for what works had been done that needed more payment and in my head it made sense as it was the same work that the installer had told me needed to be done! I have the proof of payment with my bank, I'm just stressing as the company never told me they received the payment (obviously went into administration so I doubt anyone there is picking up emails anyway haha)

OP posts:
Smartiepants79 · 05/10/2023 20:19

If your bank statement show the payment then that all ok isn’t it.

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