Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

Money matters

Find financial and money-saving discussions including debt and pension chat on our Money forum. If you're looking for ways to make your money to go further, sign up to our Moneysaver emails here.

Flip

Original poster

UC account closed, what to do?

2 replies

UCHelp95 · 08/09/2023 16:18

Posting on behalf of a friend, any help would be greatly appreciated.

She has been claiming single person’s UC, just a basic claim, for a couple of years. They requested some information from her last month but due to personal problems (mental health & family problems) she forgot to send it & her claim has now been closed, is there anything she can do?

She cannot access the online portal to message her work coach & the only option is to make a new claim. If she makes a new claim, will she have to go through the whole process again? She was assessed as having limited capability for work (due to mental health) & there has not been change in her circumstances, so will she have to prove this all again?

Her mental health is really bad & I don’t think she’ll be able to go through the full process again.

OP posts:

Avidreader12 · 08/09/2023 17:23

https://www.turn2us.org.uk/get-support/information-for-your-situation/universal-credit-uc/how-do-i-challenge-a-universal-credit-uc-decision#:~:text=Mandatory%20reconsideration,is%20called%20%27mandatory%20reconsideration%27.

it says to call helpline if journal can’t access and ask for mandatory consideration of closing decision

How Do I Challenge a Universal Credit (UC) Decision?

If you disagree with the decision made on your Universal Credit claim, you can ask for it to be looked at again. If you still disagree with the further decision you can then appeal.

Babyroobs · 08/09/2023 19:26

It is unusual for the claim to close, more likely payments would just be suspended until the information they have requested has been supplied. Can she not log in using her original log in details and do a rapid reclaim? If she can't do this then she needs to ring them asap and as above request a mandatory reconsideration. She should perhaps seek help form CAB or other organizations who can assist vulnerable people.

Flip