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Ordered jewellery online and it never arrived

4 replies

Toffeepieandcream · 02/02/2023 22:59

Hi, I ordered some jewellery online at beginning of November but it never arrived. I assumed delay was due to postal strike. I have sent a message to the retailer via their website and included a copy of my receipt and contact details but have never had a reply. The total cost was only £40 but I am not swimming in money and I feel so annoyed that they haven't even responded. I did check with royal mail, etc (who were really helpful but no record of undelivered parcel at sorting office). Is there anything else I can do or should I just get over myself and forget it? Thanks!

OP posts:
Morechocmorechoc · 02/02/2023 23:02

Did you buy it in a cc or through PayPal. If so charge the money back.

Toffeepieandcream · 02/02/2023 23:10

Hi @Morechocmorechoc I bought it with my debit card online. Can I apply for a refund via my bank?

OP posts:
ACynicalDad · 02/02/2023 23:51

You can apply with a credit card, debit card doesn’t have same level of protection, but not receiving the goods May be enough anyway. If not threaten the small claims court.

Toffeepieandcream · 02/02/2023 23:59

OK, thanks very much @ACynicalDad - I might try the threat if I don't get anywhere via my bank. Thanks again.

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