should we have to pay 5p per minute?

[clumsymum]

to inform a copy that their service is crap.

I'm reporting a lost consignment to NEXT directory. I don't want to be charged for non-received goods.
The call costs 5p per minute, I've been tranferred twice and I'm currently on hold.

Phone call so far 14 mins, and I'm still holding.

Have checked say no to 0870.com and there is this number listed for Next, 0800 7314567. It may be a switchboard and you may have to be transfered but at least you won't be paying for the call.