Selling tickets via AXS and actually getting paid!

[partystress]

Sold tickets worth £400 for O2 (we had hedged bets around A level dates and bought for two dates). After battling through interminable re-signing up processes with AXS, I now can’t add my bank account details because it keeps returning an error message ‘IBAN field empty’.

There is no field labelled IBAN and the only box I am not filling in is one headed ‘building society account’.

The FAQs don’t cover and I am 99th in queue for chat bot. Anyone worked their way through this?

I'm sorry to say I am in the exact same situation. I have raised two tickets, done two live chats (waited HOURS), tweeted ... and absolutely nothing. I added a PayPal account (as you can't add a bank account for the reason you say above about Building Society/IBAN!). I am beginning to think it is a scam

Hello I’m having exactly this problem too. Have you managed to find a solution? I don’t know how to get my money from them or even contact them?
thanks

Your bank account number and your Iban are different numbers

I'm new to the whole IBAN thing. I'm with Barclays and it's printed on my monthly statements. It's a really long number and is usually for international transfers.

Sorry PPs, only just seen these responses for some reason.

Has anyone cracked it yet?

I’ve had Covid and so only just got back to it, but now I’ve got my Iban, my fan page is showing zero history! No tickets sold, no money owing!

Really fed up with this. It was the official resale platform that came with the tickets. Really did not expect to have to be battling with it.

Finally got someone on chat and in the end I have had to give in and set up a PayPal account. Whether this will result in the transfer of my money remains to be seen.

Watching with interest as just bought tickets on axs….

I’ve been complaining for weeks on the live chat and they kept saying they’d paid me into my PayPal, which was the only payment method I was able to add. However it turned out they’d paid me into an old bank account which wasn’t even listed on my account! Inexplicable, but at least the money has arrived!

Hi guys. I sold some tickets but only just realised (2 days after the event) that I hadn't uploaded my bank account details. I am surprised they didn't prompt me and ask for these!! Anyway will I get paid if my bank account details weren't in the system when they actually sold?! Thank you!!!

Apologies to revive an old thread but has anyone successfully sold unwanted concert tickets through Axs and got your money back? Thanks!

@trader21c I'll let you know! Sold some for a gig that was last night, so in theory the money should be in my paypal account in the next 10 days.

I've been a bit dubious about the whole process - the email I got confirming that they had sold was incredibly unprofessional and looked like a scam, but they are showing as sold on my AXS account as well so ...

@deepsea9 thanks so much!

@trader21c just had money through for my tickets via PayPal - gig was last Monday so 8 working days later.

@deepsea9 Excellent thanks for feeding back - now I just have to sell my ticket 🙂

i sold two tickets on axs and it says I have the money on my sale balance but it won’t transfer to my bank account.
I’ve tried to add different bank accounts but it won’t let me delete the previous ones I’ve added. It’s been 4 months I don’t know what to do .

Yes. Initially it took a while as I hadn’t put my bank details into my AXS account. However, when I did that I finally got the money - it did take a while, but I got the money into my bank account eventually.

Hi, ive been trying to contact AXS for a while and ive just been on a live chat feed with them and it all seems very dodgy, the person I was chatting with wasn't even using proper and professional grammar as they should be in these situations. I sold my Niall Horan tickets and the money is sat in my AXS account but I don't know what to put for banking society. Someone please help