Contacting Tax Credits about renewal

[Needanewadventure2021]

Hiya

Is this on their standard telephone line or do they have a direct line to processors? I was told it had been processed weeks ago but it hasn't. I cant afford to take the loss anymore whilst they are sorting it. They have reduced my award significantly

Just their standard phone line I am afraid, there is no direct line to processors. There is a chat function on your account, but I would ring them for something like this.

Thanks I did. Unfortunately no way to speed things up so it's a waiting game.
He did offer to go through the hardship loan but I declined. Although I know my tax credits have been incorrectly lowered I really don't want to be borrowing any money off them just in case it messes me up somehow.
He did say it was 8 weeks from me renewing. I did this online at the end of April and I got the text to confirm processing. Annoyingly I got the same message after my call the other day so I think he must have put it through again despite telling me it was already done.