Had smart meter, last meter reading sent automatically was Dec 2020, I didn’t notice for several months it wasn’t working and has then taken me months and 5 booked appointments to get electric company to sort. It’s now mended but the reading is only just above the reading from Dec 2020 so it’s not been recording since then, reading approx 3300. Company has been estimating and estimated reading had gone up to approx 6300, then in March I have a random reading on history of all zeros as being by a meter reader. The engineer said he wasn’t too sure but what he imagines will happen is that I’ll be charged the estimated up to point it was fixed and then they go from reading taken yesterday going forwards. Im really worried they are going to charge me from the zero up to 3300 for two months electric. Also what happens for the 6600 then going to 0000, will they see this as the display going round the clock even though it’s digital and charge me for about 3400 of units for a month?
ive had such a nightmare getting to this point to get it fixed, hours on the phone to electricity company and two complaints in I’m just dreading that this now isn’t going to go smoothly.
the fixed smart meter hasn’t yet sent a reading to electricity company and I’m not sure whether to enter as a manual reading to try and get matter resolved or just leave it