Energy credit not refunded 6 months on

[lancslass17]

In September I was mid switch so ended up with another provider. Before I could get my credit balance refunded avro went bust, 6 months on its still not sorted. Octopus give me false dates, tell me nothing they can do and just wait, is this right?

Yes. Well no, it's not right but we're in exactly the same boat OP. We keep sending Octopus our meter readings monthly, aren't making any payments to them and our Octopus account still has a nil balance even though we must owe them hundreds of pounds by now. Octopus still haven't got our credit back from Avro either.. Hopeless. I suppose we'll get a bill eventually. I can't be bothered and think the money is better in my account than theirs but I'm expecting an eye watering bill in the end.

I had a similar issue when my company went burst and I was moved to EDF, once I set up a direct debit with EDF, the credit was returned within 48 hours.