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Original poster

Amazon took my money but gift certificate not received!

5 replies

Elasticwoman · 12/12/2007 16:46

This is Amazon.com, the USA Amazon I'm talking about. I sent 3 gift certificates to relatives in California at the same address; 2 have been received and the other hasn't. The spam filter has been checked. I have emailed Amazon twice in the last week about it; I have discovered that you can "re-send" and done that, but still no joy and no answer from Amazon to my complaint. What can I do next, short of telephoning America which would be too expensive?

OP posts:
Califraunkincense · 12/12/2007 21:05

This reply has been deleted

Message withdrawn at poster's request.

Califraunkincense · 12/12/2007 21:09

This reply has been deleted

Message withdrawn at poster's request.

TenLordsaLapin · 12/12/2007 21:10

Er, Cali, isn't that what EW just said?

So Amazon have not responded at all, and you've resent the voucher, but your family member still hasn't received it. Can you resend it to another email address?

Original poster
Elasticwoman · 12/12/2007 21:18

Thanks, I'll try that - she does have 2.

OP posts:
Original poster
Elasticwoman · 14/12/2007 17:33

And it worked. But the customer service at Amazon is crap,IMO. They never replied to either of my complaints.

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