PLEASE,PLEASE, PLEASE HELP..

[kitsandbits]

Im in tears (again)

my washing machine broke down sep 1st - ive been ringing and waiting for a part

they keep saying it will be monday (i ring onmonday amd they say wed) i ring wed and they say monday ...ect

so i was asking today and the woman was really mean - ive kept my cool everytime but she was really snotty

i said something like 'but its taking the piss' (not nastily) and she asaid im putting the phone dowwn if you swear at me again ( - i said im not swaering at you just the situation

she said i wasnt eligable for a new washingmachine (ive been told i am)

and i completely lost it and told her to foff and put the phone down

im soooo ashamed

im scared they wont help me now

i rang back and told another lady who was nice

but shes said the part is still not in!!!

andf that im only eligable for a new washer after 28 working days of the part being ordered thats anothe r 2 WEEKS TOMORROW!!!

I CAnt do any washing - dont drive - got no money for laundette

my mums donr a couple of bags

but im just fed up

im already sad and this is just too much

you do realise that the specalist depy they are trying to contact is probably the smelly bloke at the other side of the room she is working in.you need to be ruthless with these people...make them see that you mean business, and that its inhumain for them to be leaving you without a washing machine for so long. give them 3 options

1 pick up the shit washing machine and replace with a new one at the same time...not a week later

2 give you money for the laundrette and taxi fair to get to the laundrette

3 money for clothes because you smell so badly people are mistaking you for the big ssue lady.

perhaps,

ill give them today to ring back and if not - ill put my foot down hard tomorrow!

Kits you need to put your foot down today not tomorrow this has taken far to long.

But theyve said they cant get hold of the aftersales - so whats the point inme ringing for them to just say that again??

Thats fobbing you off honey, have you been spking to a supervisor?? Wait a few hrs and call again if nothing more, can you get the name of the supervisor at aftersales??

ill ring at 2.30 to see whats going on

YEY!!!!!!!!!!!!!!!

THEYRE PICKING IT UP!!

AND I GET TO CHOOSE A REPLACEMENT - SO NOT A CRAP SERVIS ONE

WOHOOOO!

Well done and about time x

Lo, i know!

only problem is, is that the only other silver washer that isnt a servis is £100 more than that one they are taking away!

but worth it if it will actully work i suppose!!