Last month I accidently went £1.23 overdrawn on my current account with them - they duly charged me £28 (as per their t&cs). Fair enough my own fault for not being able to do my maths and paying for something else on the card when other money hadn't yet "gone" through the system . I haven't as yet paid £30 into my account to correct the amount.
Last week I recceived 2 letters telling me that I would be charged £28 (or thereabouts) at the end of this month, and a similar amount at the end of October because of my unauthorised overdraft. then today I got a letter basically saying "sorry we sent you those 2 letters just ignore them"?????? WTF??