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Original poster

eBay buyer claiming item not delivered?

4 replies

SilverChime · 30/09/2019 10:23

The item was sent recorded delivery to the address on the eBay account and was signed for by a person with the correct name. But the person claims the item was not delivered? Royal Mail won’t refund because the parcel was signed for. Not sure what to do now?

OP posts:
PullingMySocksUp · 30/09/2019 10:24

So what is their response to being shown the signature?

Original poster
SilverChime · 30/09/2019 10:28

No response.

OP posts:
catchyjem · 30/09/2019 10:41

Have they filed a dispute with ebay? If so, ebay should ask you for proof of delivery, you just need to upload the tracking number and that should be the end of it.

Lulualla · 30/09/2019 10:42

EBay should side with you. Don't do anything directly with the buyer. Go through eBay.

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