Passport bot is a bot.
She said she had an overseas holiday booked and she was taking the kids but then couldn't and went to Haven instead.
I may be wrong as it's been a few days, but I don't think she specified where they were going, she didn't offer up the holiday to anyone else, that late she wouldn't have been able to get a refund.
Bots lie, it's more than possible that she booked Haven and made up the passport stuff to make it sound like she was meant to be going on an expensive holiday
She may not have, i've just reread the thread and she ignores all comments suggesting she sells the holiday or might be able to make part of it with different flights.
She may be telling the truth, but she's a top bot, they tend to be deficient in the truth telling department.