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Tax Return - finding it impossible to log-in to do my self-assessment

3 replies

ReelingLush18 · 08/01/2018 11:26

Decided to spend this morning doing my self-assessment tax return. Have correct user ID and password saved from previous years (when I don't recall having any issues logging in), so logged those and got to the next stage - the phone generated unique six number code - fine. When I type it in and press enter I'm being logged off my internet (it's happened five times now). I'm getting a bit Angry now...

Using internet fine for general 'Google' searches, email sending etc... so it's not a poor internet connection?

Any ideas most gratefully received.

OP posts:
19lottie82 · 08/01/2018 12:42

Have you tried clearing your cookies and internet history?

Or logging in from another device?

ReelingLush18 · 08/01/2018 12:50

19lottie82 thanks for tips. Did flirt with the idea of using another device but hadn't actually tried. Will do so.

OP posts:
19lottie82 · 08/01/2018 12:54

Not guaranteeing it will work but that would be what I would try first anyway.... good luck!

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