Right long story but in 2011 I ran up a £719 account with them. Very stupid and as I am on a low income I started paying it back at £5 a week.
At some point mid last year I realised I no longer recieved statements from Laredoute and had no idea where my account was upto so I rang.
Turns out I had set up the standing order wrong (failed to put spaces in!) So every £5 I had paid for a LONG time had come out of my bank but was sitting in limbo!
After posting them bank statements to prove I had been paying the managed to locate the payments and I then changed my details to the correct ones and continued to pay £5 to laredoute.
I just called them because I checked my online account and it says
In 2011 account balance - £719 owed
Followed by 4 yearsish of £5 payments and a big chunk payment which was the accumalted lost £5s
So anyways
It now says
2011 : £719 owed
Total payments revieved £1, 105
Balance . Minus 385.
I called them because it seems I've over paid them over the years but Laredoute are saying they cannot deal with me and gave me a number i needed to ring which was "the relevent department'
I asked her to confirm this was someone in their company. Which she did... but when I rang it was a debt collection company who 'have to investigate' as they have no payments.
Of course they dont as I pay laredoute every week. Ive had no dealings with this company.
They say they will ring back Tuesday.
So I call laredoute back who will not talk to me!
I told them all my payments have been through THEM and if i can see the payments on my customer account why can't they?!
I'm really annoyed and a bit confused too. Why can't they see the payments when I can. Why am I dealing with a 3rd party debt company?
And do you think I have over paid? Can I get that money back if so?
The woman at laredoute just kept fobbong me off with 'the relevent department will contact you'
Has anyone experienced similar?