We booked a double room for dh and me, and a twin bed suite for Granny and ds (cos ds likes to get up V early, so he doesn't have to disturb Granny if he can watch telly in the other room.
I have written confirmation from the hotel.
I've just rung to check that we will have a fridge in the suite, and our booking is for 2 double rooms. Suyrprise, reception say the suite is not now available.
No one in bookings dept. until tomorrow, and apparently no manager on duty either.
REALLY angry. Anyone know what I should say?
p.s. I hadn't paid a deposit, asked but hotel said I didn't need to. But CAN'T cancel, because dh has arranged friday off work to get there, and ds would be bitterly disappointed (so would I).