I dont know if anyone can help or not. For the past three weeks i have not received my child tax credits. When i phoned them initially i was told it was a technical error on their part and that they would try force the payment through. They tried this while i was on the phone and this could not be done, they then told me it would be sent to their manager to try and force through and to phone back following day, this was on the 11th of April.
I phoned the following day to be told this could not be done and they had sent it to another department, it was then passed about from department to department until the 17th when they sent it to the head office. I was then told they had a two weeks to sort it out but to phone every day for an update, I have phoned every day and am getting nowhere with them.
I asked for a manual payment to be sent out and this has now been refused twice with no reason given to myself. I am currently a long term carer for my husband who is registered disabled, we have three children and rely on benefits and tax credits to live on. I have bills coming out the bank which i cannot pay for, fuel to buy which i have not been able to do and am just managing to scrape by on income support for food. I dont know how they expect us to live and pay for electricity and other bills when we are not receiving any money.
My husband is depressed due to worrying about our bills and I dont know how we can cope much longer with this.
The tax office is not giving us any information and phoning every day is incurring extra costs which we dont normally have. I do not understaand why thye cannot give us interim payments until it is sorted out and the people who answer the call centre do not seem to understand the urgency this is causing us.
If anyone can help in any way with advice it would be much appreciated. I have contacted our local mp, and am awaiting reply