Well done Co-operative Bank - excellent customer service.

[mckenzie]

Seriously, Mary Portas would be so proud.

I just applied for their members credit card on line and was turned down (automatically. I don't have any income and it didn't give me the option of entering husband's or partner's income).
I called their customer service to ask how we could overcome this and they have bent over backwards to solve the issue. The chap I spoke to was polite, efficient, knew his stuff and apologised for what he didn't know and went and found it out .

Although I currently still don't have my co-op visa card, hopefully by tomorrow I shall.

Well done co-op, that was customer service as it should be.

I like to hear about good customer service, well done :)

Oasis were very good to me about returning/exchanging a 2-mont-old coat the other day (lining was ripping, I said I expected it to last longer and they agreed).

I have always had good customer service from my local Oasis TrillianAstra as well. They must be training their staff well huh? I find my local store a delight to shop in which is saying something as I really don't enjoy clothes shopping usually.