The London Animal Hospital

[user1489531857]

Heya!

Has anyone been to The London Animal Hospital in Camberwell?

thelondonanimalhospital.com/

Thanx!

What is it? I read the about us section, but it just sounds like a vet?

A vets but a bit bigger lol. It opened and they seemed really nice but I didn't go in after that as I dont have any pets

Yes I've been there with my kitty and they are great.

Just had my second visit with them. After a promising first visit, our cat was scheduled in for a biopsy. The appointment time was changed without anyone letting us know. We wasted a trip and two taxi journeys. They offered to keep the cat to accommodate the delayed procedure but that would have just led to distressing an already upset animal further. Then we were told our cat might need jabs after the biopsy but we were not told to withhold food and water in advance. If we hadn't specifically asked another trip would have been wasted. Bright new facilities and young staff but not much thought and care to customer service. So far not very impressed.

Update: Returned for the biopsy and everything improved: the surgeon Will who looked after our cat was thorough, informative, caring and very clear and articulate. The best thing about this hospital is that it is actually a hospital: they provide all procedures in-house. Makes everything faster and more efficient.