I'm glad to hear Gwen doesn't treat everyone as badly as she treated me and FuzzPot. Only makes it more mysterious why she thinks it's acceptable to treat anyone at all so unprofessionally.
"maybe best if you find another cleaning company I can't do 2.30pm today as I have previous clients today as well...and just too short notice
I'm sorry just been so many changes regarding your clean today and I have been accommodating...
Would rather if you find a more flexible cleaning company I'm sure you will..."
Literally the only change I made was the date three weeks earlier, and I'd already made it clear when I contacted her in July that the date might change depending on whether my landlord let me break the lease early. But she expected me to change by two hours with two days' notice, then blamed me for "so many changes".
And note how she cancelled outright because I DARED to ask for half an hour change, instead of saying (like any professional would) "I'm sorry, I can only do the previously scheduled time because of prior commitments; would you like to keep it, or find another cleaner?"
She knows perfectly well that end-of-tenancy cleans require someone to go over and give an estimate (which she did for me), yet she deliberately cancelled the day of my clean. I cannot believe how rude she was. I did nothing to deserve being treated like that. Completely untrustworthy.