Clan house online ordering - any experience?

[sixp]

I'm looking in to buying my DC's school uniform from Clan House and I notice they offer a 15% online discount. Has anyone ordered online before? Is it easy to return/exchange things if they don't fit? Are there any advantages to actually going in to Clan House (Grove Street) rather than doing it online?
Thanks, all pointers appreciated.

My friend prefers going to Clan House as her dd's skirts have to be a certain length and she knows they're properly fitted. There's also a Clan house in Morningside which she combines with a Luca's visit.

Ok, thanks Groovee. The one in Grove St. is probably handier for us. I know they offer to make alterations in length, so that may be useful.

Might be worth asking if there is a time when they have a discount in store. Whenever I have bought anything from clan house they seem to apply some ( seemingly random!) discount.

Alternatively, they may do a similar thing to Aitken and Niven. I bought all uniform for my 3 dc in June as during that month they had 10% off. If you got to the start of term and needed a bigger size they were happy to exchange.

Definitely worth going to the shop as the sizes do not always make sense!

Thanks OwlMother, I'll look out for the discounts then, and I'll check out Aitken & Niven too.

I've bought stuff online from Clan House and its been great and really easy. You just order it online and then go and collect it from the shop. If its not right you just return it and get your money back.

Thanks nospringflower, I guess if you then return it for a different size, that's no problem?

Yes, I just got a refund I think. This has prompted me to order some stuff now!