I just found it linked to on another thread, and reported a problem. It's easy to use, and surprisingly quick. You write a few words about something, eg rubbish dumped outside your house, send it to the website, and they send it on to the council. Try it. I hope my issue gets resolved. 
FixMyStreet.
I'll let you know if I get a result. Not holding my breath, though...
I don't work for the website, or anything. Just an angry consumer. 