Waiting for email with forms to enroll a deed poll to change my child's name

[sophie0944]

Hi, I applied to enrol a deed poll online to change my child's name and paid the fee more than 1 month ago. The website says I'd be emailed the forms, but I still haven't received them. This is the government website I looked at - the Apply online section + What happens next https://www.gov.uk/change-name-deed-poll/change-a-childs-name
I'm worried I did something wrong or missed out some steps. I called the deed poll office but never got through because the queue is long and due to my work/study schedule, I haven't had 2-3h to wait on the phone. Please can someone advise me on whether this is normal and what I should do. Thank you.

Have you checked your junk folder?

It took about 10 weeks to get the confirmation back from them earlier this year.

Hi, yes I check it every day.

Hi, did you also apply online? Did you mean it took 10 weeks from your application till they emailed you with the form? Thank you.

I posted the forms, and it took about 10 weeks to get the certified deed poll back. They managed to cash the cheque after about 1 week of course!