Put a formal complaint to a company to try and obtain a refund for service which was not provided. Sent evidence- emails etc - where I had chased up the service.
Response within the 21 days was that my refund would not be honoured. Spoke to the person who had emailed this and they wouldn’t budge. Was told by them to escape the complaint which I did and again explained the whole situation and referred to the evidence I had sent and repeated again that the company would not be able to provide evidence that they had tried to call me as this was untrue.
They still haven’t been able to provide this evidence as they never called me.
The only time they did call me was when I phoned the main office and said I was by this time going with a different company due to my communications being ignored.
The trader then called me that night despite being told by the main office not to- I don’t think this is legal but they aren’t taking this on either.
Got an email yesterday morning saying that the escalated complaint will not be upheld and I will not be refunded- despite me having nothing to show for the money I paid!
They have still never produced the evidence I asked for whereas I had sent my pieces of evidence ( approx 5 to show I had chased up etc)
Email yesterday morning said the matter is closed and they will not discuss it further.
Where do I go now? They call their investigations ‘independent’ but if it’s internal (twice) then surely it’s not independent!
Thanks