I'm hoping someone can help here as I want to be fair but also am really unhappy with the work.
Had a new bathroom fitted and installed to tune of about 6k for everything. Supplied and fitted by independent trade. The fixtures, fittings and new plumbing work all seems ok but the tiling (fully tiled walls and floor) is terrible. Tiles are lipping, uneven, not aligned properly. I raised some concerns as soon as realised - a couple of tiles which were really awful were chipped out and replaced but they are still not right. This also means the sealant looks terrible as is uneven because of tiling. At end of job I again had them back and they've done what they can but it's not to a professional standard. They've blamed my tiles and walls for the misalignment - but The work has included re boarding so I would have expected this to correct any walls being out and have measured the tiles and they are spot on.
Have had another trade out to look and they say only way to correct is for all tiles to come off, walls sorted and then whole job done again - to tune of 2k plus i'd need to buy tiles again.
So - the balance at present is 3 k - where do I stand paying this? Have offered 1k and we'd still be out of pocket but they are clearly not happy with this and saying need to be paid so they can pay wages and they underquoted me in first place.
This is now further complicated as in digging around to see if others have had problems have found the company was actually dissolved prior to works starting though my invoices still have company name on it. So does this make any difference?
Please can anyone help? I have never been i. situation where i'm so unhappy with work done and disappointed with what was supposed to be a lovely new bathroom - but equally want to be fair. The quote isn't broken down into what is actual tiling costs and what is other fitting costs. I can see what is fixtures (all paid for) and the fitting is just the remainder.