Not really legal as such but posted elsewhere with no response so wondered if anyone knew my rights? I bought an iPad on Amazon, it said I was eligible for a refund for a year after the purchase, after 4 months the iPad is useless it doesn’t charge and just constantly turns off even when charging (yes I’ve used multiple chargers) I didn’t realise when I bought it it was a 3rd party seller but it still said I was eligible for a refund so I opened a claim and seller accepted and I sent it back, when seller received it they decided they would not refund me and only replace! The original return states they accept my refund request. I called Amazon who said I was entitled to a refund but they would have to open a claim and that it usually takes a week but can take up to a month. It’s been 10 days and nothing until today the seller has sent me a replacement! Despite the fact I’ve clearly had a claim open for a refund and made it clear I didn’t want a replacement. It took me ages to find somewhere to print the return label as I didn’t have access to a printer at home and cost me £8 to send back. What can I do here as I’m really annoyed this was a lot of money and I didn’t want a replacement. The claim is still active so they have gone separately and sent a replacement to me.