Offered refund of less than 10% of purchase price (GAME)

[Whatmarbles]

I ordered my dh a PS5 bundle for Christmas online. It was within their extended Christmas returns window.

Set it up Boxing day, it didn't work, the controller wouldn't connect. Definitely not a WiFi problem as it was plugged directly into the console.

A return was arranged. Off it went, a replacement came. Arrived Saturday, same fault, returned Monday.

Today I have recieved an email stating they will be refunding £62.21 to my account. I paid £649.98.

Where do I do from here?
I paid via PayPal if that is relevant.

Customer services responded to my email, saying that they needed to do the refund via bacs and it would take 14 days once I supplied them with my details.

I received the £62.12 via PayPal today.

I have asked how much will be refunded but have yet to have a response.

Don’t ask tell them how much you must be refunded

Final update.
Received a refund yesterday, £17 short of what I paid.
Not sure where they get that figure from but I am happy with that.

Good. Pleased OP.