Hello,
Yesterday we received an email from our insurance company reminding us we had legal cover that could help deal with our recent claim.
This was totally out of the blue, so I contacted the number on the website (just incase the email wasn't legit) where they confirmed they had received communication from another party that my car had hit theirs and driven off, but that they couldn't given any further details. They asked if I was denying being involved and I said yes.
At the same time, my husband got a phonecall from someone else at our insurance company looking to ask some questions about the incident, my husband stated he has no idea what he was talking about and asked for details. The caller stated they couldn't give any information and ended the call.
I phoned back an hour later and finally got to speak to someone helpful who stated the incident reportedly took place 450 miles away from our hometown, 2 days prior.
We were asked to send proof that we weren't there. We have both been ill for over a week with flu so spent that day at home, taking turns of looking after our 2 toddlers and sleeping. So there's no receipts/transactions we can use as proof.
We have submitted photographs of our car, photos taken of our child in our home at the time the incident allegedly occurred, proof of a telephone call with an OOH doctor that morning and a text message exchange which we replied saying "we will be at home all day, we are both really unwell"
Our insurers have responded to say that we need to be able to provide concrete evidence we were not 450 miles away from home, but I have no idea what else we can do?
Our policy is due for renewal in 4 weeks, so having a claim is going to bump our premium up too. 😔
I'm just wondering if anyone has been in this situation/has any advice? Should I contact the police non emergency number and express concern that our plates have been cloned?