What is the role of a franchisor and franchisee?

[nancybotwinbloom]

I have an issue with a club my daughter attends.

I've recently found out it is a franchisee?

I'd like to raise a complaint

Is there a set process I need to follow?

[TrollTheRespawnJeremy]

If your issue is to do with a specific thing that has happened at this specific branch of the club then I'd make your complaint to them in the first instance.

[Comefromaway]

It depends on the franchise. Some are hands on, others not so.

But most places would expect a parent to first raise a complaint to the franchisee first.

[decisionsincisions]

The franchisee will be the person in charge of this specific branch. A franchisee pays a business to operate under their brand name initially and then usually a % of their annual turnover.

If you have a complaint bring it up with the franchisee in the first instance. If you fail to see improvement then you could alert the franchiser.