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Neighbour advertising our house as a hotel / airbnb

101 replies

BusyBe3 · 01/10/2019 16:43

Hi everyone,
Just looking for some advice please...

Our neighbour has advertised their flat for rent (airbnb) on several websites, Expedia.com, hotels.com, ebookers, toprooms and others.

They have put our door number instead of theirs, so essentially they are advertising with the wrong address.
This is very disruptive for us, especially in the middle of the night when guests who have made a booking are constantly pressing our door bell and my new born baby is trying to sleep!
I have tried contacting the lady who manages the apartment, however she was very rude and unhelpful, she said they will look into it and respond within 3 -5 days (which has now passed). I have emailed them again Hmm...

I've tried contacting the websites like expedia.com directly to have the address amended, but they wont change this for me because they need the request to come from the owner themselves.

Ive tried seeking citizens advice who have advised to contact 'Information Commissioners office' and the 'Advertising Standards Authority'. ICO said they cannot help unless they are a licensed company. The ASA have not replied Sad

We've stuck a sign on our door to try and stop their guests from pressing our doorbell, but it still continues.

I am really stressed out and would like to know if anyone has any suggestions :-( or advice please.

OP posts:
Joe2019 · 05/10/2019 13:40

Air bnb is probably a breach of their lease. Check your own lease which in all probability is the same. If so contact the freeholder who should take enforcement action over any breach.

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