What is a reasonable time to wait for a repair to tablet under warranty

[1mouse2]

Bought a samsung tablet from pc world in December. Just over 3 weeks ago it stopped working so took it back to the store. The assistant ssid it would have to back to samsung and would be about 3 weeks which is fair enough. Rang last week and rhe person I spoke to said it was on it's way back from samsung. Rang today and apparently it is still with samsung((??)) nd there is no timeline for when we will get it back. What is a reasonable to expect to get it back?

If you phone Samsung they will provide you with an accurate update.

Well now it seems it gone missing, apparently Samsung never received it!

has gone missing

Complain to pc world as that is unacceptable

Your contract is with PC World. If the tablet is now missing they must either refund your money or provide a replacement.

Store manager was very apologetic, replacement tablet is being sorted

We now have a new tablet, it's a better than the one they lost as it's the newer model

Glad you got it sorted 👌